Why do car owners hesitate to get their vehicles serviced? A recent report stated that over 80% of the vehicles on the road have one or more services or repair needed, but haven’t taken care of them. Now that’s a lot of undone service. That translates into something over 160 million vehicles in the U.S. alone. Some of the neglected items are minor, others are serious safety concerns.
There are several reasons why Denver drivers hesitate to take care of recommended services – especially services that are recommended by their service adviser when they’re in for another service, like an oil change.
The first issue boils down to comfort with car care. Some drivers aren’t comfortable with their technicians and don’t feel they know enough to make good decisions. And if drivers don’t know much themselves about cars, they hesitate to ask questions because they don’t want to seem ignorant. That’s human nature. But, there’s only so much we can know, we can’t all be experts in everything, so we specialize. It’s very important to ask questions of any specialist, whether it’s your doctor, or automotive technician. Your technician values your questions. He wants you to understand the recommendation and why it needs to be done.
That brings us to the next issue. Folks say that they don’t always know if they really need the service or if they are just being sold something. The heart of the issue is trust. Do you trust your service center and advisor at Express Car Care? Trust has to be earned and that takes time and experience, but you can shortcut the process when you realize that most of the recommendations are based on vehicle manufacturer’s maintenance schedules. In other words, you don’t have to trust me, you can trust your owner’s manual.
Basically, the engineers who designed your vehicle say here’s when you need to have it serviced. That’s who make the recommendation, not your service adviser, he’s just reminding you.
Drivers do need to trust their technicians experience and judgement from time to time though. When he inspects your vehicle, he may find problems or concerns. He will explain things so you can prioritize the concern and make a good decision about whether or not to have something done.
That brings us to the third issue. Money. Often the concern is about spending the money to take care of a recommended service. We all have lists of things we either need, or want to spend our money on, and auto maintenance usually isn’t very high on that list.
When there is a real budget concern, your helpful service adviser can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works with your budget. There’s no need to keep waiting on your vehicle service. Come in and see us.
Are you tired of visiting the auto dealers and chain stores for your automotive needs, where you are nothing more than a number? Looking for that honest and friendly customer service you can usually only find in a small town? Look no further – that’s why we created Express Car Care Denver. Some of our services include no wait Oil Change - Brakes Service - Clutches - Tune-Ups but we provide additional services for your car, just stop by and let us take a look.
Call us with any questions - (303) 691-2760
Express Car Care is family owned and operated, and you will always see the same faces when you visit. While I own Express Car Care, I work here as well. You’ll always see me somewhere in the building, and I’m always around to answer your questions, or just to say hi.